8D From D0 to D8, With Gates
Each discipline has its own checks, and an open error blocks the step. A next-step card tells the team leader what is needed to move on — so an 8D cannot be closed with the root cause field still saying "operator error".
Module 22 · Quality
When a problem is closed, how do you know it cannot come back?
One disciplined 8D, whatever the trigger — a customer complaint, an audit finding, a failed layered audit or an internal issue. Containment is proven before it is removed, root causes cover both why it happened and why it was not detected, and the fix is written back into the PFMEA and the Control Plan.
What it does
CAPA & 8D Problem Solving — what you actually get.
Six capabilities, each tied to a decision your team is already trying to make.
VDA 8D, CQI-20 and Your Customer's Format
Work the problem once and report it in the format the customer demands. Formats define the steps, labels and report layout — including customer workbooks — without changing how the team solves the problem.
Containment With Lots & Clean Point
Containment actions by location — your plant, in transit, the customer's warehouse — with the affected lots, quantities sorted and dispositions. The clean point is recorded, and containment can only be lifted once the permanent fix is proven.
Root Cause: Occurrence and Non-Detection
5-Why, Ishikawa, Pareto, Is / Is-Not, fault tree and decision matrix, each on the case record. Root causes are separated into why the defect occurred and why it escaped, with the related PFMEA and Control Plan context beside them.
D7 Prevention Into PFMEA & Control Plan
Prevention is a decision made against real documents. Choose the PFMEA, Control Plan or process flow the lesson applies to and a review flag is raised on it — the loop from a field failure back to the risk analysis is closed in the system, not in a meeting.
Effectiveness You Have to Prove
An effectiveness review is scheduled at closure. If the problem has come back, the case reopens. A repeat complaint on a closed CAPA raises a flag on it automatically.
Evidence, Sign-Offs & Report Versions
Photos and files on every step, e-signed sign-offs, and numbered report versions — initial, interim and final — frozen as issued. A management-review pack exports the whole CAPA picture to Excel.
Learns From Your Closed Cases
Similar past cases, proven root causes and actions that worked are suggested from your own history, each with a citation. No external LLM is used in this module, and the engineer decides what to accept.
Standards & Compliance
Built for the standards your regulators and customers already require.
- 8D
- VDA 8D
- CQI-20
- IATF 16949
- ISO 9001
Better Together
Modules that work alongside this one.
Zometric's modules share a single data backbone — adopting more of them compounds the signal-to-noise advantage.
Module 23
Complaint Management
Every customer complaint run against the customer's own clock — containment, 8D, numbered report versions and ppm in one record.
Module 24
Audit Management
A risk-based audit programme, VDA 6.3 scoring and Layered Process Audits on the phone — with every finding followed to a closed CAPA.
Module 16
FMEA
DFMEA, PFMEA and FMEA-MSR on the AIAG-VDA 7-step method — Action Priority computed live, and every failure chain linked to the control that manages it.
Module 06
Continuous Improvement
From idea to financial impact — structured CI pipeline.
See CAPA & 8D running on your line.
A 30-minute discovery call. A 2–3 week pilot on real factory data. Then scale at your pace.